Refund policy

We take great pride in our reputation for providing merchandise of the highest quality. As such, it is important to us that you are completely satisfied with your purchase. With the exception of "pieces made from deadstock fabrics", “custom/altered pieces” and "sale items/discounted pieces", if, for any reason, you are not completely satisfied with your purchase of an item, we will sadly refund your merchandise within 14 days of receipt, provided that:

* You are in the United Kingdom - We do not accept international returns. If you are worried about sizing please get in touch.

*You have notified us of intention to return the item within 5 days of receipt. “Day 1” is the day of delivery, or day of first attempted delivery if more than one attempt at delivery was required. Sadly, we cannot authorise a return if you have not notified us within 5 days. 

Please contact us at:

studio@faithrowanleeves.com

or via the contact form 

*We receive the return within 7 days after this notice was given.  We will not refund items received by us later than the 12th day after the first attempted delivery of the item to you.

*The item is in its original condition - unworn, unused and undamaged - with all tags in place, and folded in the original packaging.

*The return is posted in the package in which it was received.

Failure to meet these requirements may result in delays processing the return, deduction to refund value, or return of the package back to the original purchaser.

* Please include a note which states your name and order number

Please make sure you include your details otherwise we wont know who's send back their order. 

 

Fabric Reservation Deposit:

Fabric reservation desposits hold your fabric for when you are ready to choose and pay for your style. You have 6 weeks to complete the payment for the item. This is a non refundable deposit which will not be refunded if you don't complete payment within the 6 weeks.